FAQ

GENERAL QUESTIONS

Q: How do I check the status of my order?

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then, you can track your order by going to the 'Track Your Order' page on this website.

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and an additional three days for it to be shipped out. Our fulfillment centers are located around the world. Shipping will normally take about 7-15 business days.